Refund & Return Policy XO
Overview
At ILOVEUBABE XO® Pty Ltd, we prioritise the quality of our products. While we cannot offer exchanges or refunds for perishable chocolate goods, we are committed to addressing any issues with your order promptly and ensuring your satisfaction. Please review the following criteria for a refund request.
Refund Criteria
1. You may be eligible for a full refund of the product cost if one of the following criteria applies to the products delivered to you:
The products received are different from what you ordered.
The delivery contains an incorrect quantity; or
You do not receive the products ordered, excluding cases where the non-delivery is due to incorrect delivery address details provided by you.
Return Process
2. If you meet the refund criteria, we will coordinate the return of the products. Please contact our customer service team to initiate the return process.
We reserve the right to determine the refund method at our discretion.
For further details and instructions, please refer to our comprehensive Terms and Conditions. We recommend reviewing them carefully before placing an order on our website, as they govern all purchases made through this platform.
